Privacy Policy NTC11 – Personal Data Protection for Malaysian Members

This Privacy Policy applies to all individuals who interact with the platform NTC11 in any of the following capacities: a registered member, a website visitor, an individual contacting customer support, or anyone using any service or feature offered by NTC11.

The scope of this policy covers all personal data collected through: the NTC11 website at ntc11.click, mobile app (where available), email and live chat communications, financial transactions including deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX, and any other channel NTC11 may use to interact with you.

NTC11 acts as Data Controller (Data Controller) for all personal data collected through this platform. This means we are fully responsible for how your data is collected, stored, and used in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

NTC11 collects various categories of personal data depending on your level of interaction with our platform. Below is a detailed breakdown:

NTC11 no collect sensitive categories of data such as health information, political views, religious beliefs, or biometric data except in specific circumstances required by law and with your explicit consent.

NTC11 collects personal data through a variety of channels. It is important that you understand each of these collection channels so you can make informed decisions about the information you share with us.

• Directly from You: Account registration forms, identity verification (KYC) processes, withdrawal application forms, customer support communications, and any feedback you provide to NTC11.
• Automatically: Through cookies, web beacons, and other tracking technologies as you browse and use the NTC11 platform. Technical data such as IP addresses, device types, and browsing history are collected automatically.
• From Third Parties: Identity verification service providers, payment service providers (DuitNow, Touch 'n Go, GrabPay, FPX), and fraud prevention agencies that work with NTC11.
• From Platform Usage: Gaming history, betting patterns, slots played, Malaysia Super League or EPL football teams you have bet on, and any interactions with NTC11 platform features.

NTC11 processes your personal data on a lawful legal basis and solely for purposes established prior to collection. We will not use your data for unrelated purposes without first obtaining your renewed consent.

• Account Management & Verification: Creating, managing, and verifying your account; processing registration and mandatory KYC identity verification.
• Financial Transaction Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, and withdrawals to your Malaysian bank account or e-wallet.
• Service Delivery: Enabling you to access all NTC11 games including slots, Live Casino, poker, football Sports Betting, badminton, and e-sports.
• Fraud Prevention & AML: Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform.
• Communications & Support: Sending important account-related notifications, handling customer support enquiries, and informing you of relevant NTC11 promotions (with your consent).
• Platform Improvements: Analysing usage patterns to improve the user experience, introducing new games based on popular demand, and developing better platform features.
• Legal Compliance: Complying with legal requirements, court orders, or requests from relevant Malaysian authorities.

NTC11 does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which we may need to share your data with certain parties for legitimate purposes:

• Payment Service Providers: Providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banks require minimum transaction data to process your deposits and withdrawals.
• Game Software Providers: Software companies that supply slots, Live Casino, and Sports Betting games to NTC11 may receive game data strictly as required for game operation purposes only.
• Identity Verification Agencies: Third-party KYC services that help us verify member identities and prevent fraud.
• Legal Authority: Where required by Malaysian law, a court order, or a legitimate request from a regulatory authority, NTC11 may be obligated to disclose the necessary data.

All third parties that receive data from NTC11 are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes agreed upon with NTC11.

The security of your personal data is our absolute top priority NTC11. We invest in cutting-edge security infrastructure and employ a multi-layered approach to ensure your data is always protected against unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL Encryption: All communications between your browser and NTC11's servers are encrypted using the same 256-bit SSL standard used by major Malaysian banks.
• Data-at-Rest Encryption: Sensitive data such as payment information and identification numbers are stored in encrypted format in our databases.
• Strict Access Controls: Only NTC11 staff with a legitimate business need are permitted to access member personal data, and all access is logged and monitored.
• Two-Factor Authentication (2FA): NTC11's internal systems require two-factor authentication for all staff accessing sensitive data.
• Regular Security Audits: NTC11 conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.
• 24/7 Monitoring: NTC11's automated monitoring system operates around the clock to detect suspicious activity or unauthorised access attempts.

Platform NTC11 use cookies and similar tracking technologies to enhance the user experience, understand how our platform is used, and ensure that certain functions operate correctly.

Types of Cookies Used by NTC11:

You can manage your cookie preferences through your browser settings at any time. Declining certain cookies may affect your experience on the NTC11 platform, but will not prevent access to core functions.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), every member NTC11 have the following rights regarding their personal data. NTC11 is committed to ensuring these rights are easy for you to exercise:

• Right of Access: You have the right to request a copy of all personal data NTC11 holds about you. Such requests will be processed within 21 working days.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request its immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request that NTC11 erase your personal data. However, this may be subject to specific legal retention obligations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time by contacting us.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the NTC11 Data Protection Officer by email at privacy@ntc11.click or via 24/7 live chat on the platform.

NTC11 retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active, plus any mandatory period required after closure.
• Financial Records & Transactions: Retained for a minimum of 7 years following a transaction, in accordance with Malaysian tax and financial legal requirements.
• KYC Records & Identity Verification: Retained for a minimum of 5 years after account closure in accordance with AML/KYC requirements.
• Support Communication Logs: Retained for 2 years after the last support session.
• Technical Data & Logs: Retained for 12 months for security purposes and technical troubleshooting.

Once the designated retention period has expired, NTC11 will securely erase or destroy your data using methods that ensure it cannot be recovered or accessed by any party.

NTC11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or service improvements.

When any material changes are made to this Privacy Policy, NTC11 will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered members via their registered email address.
• Displaying a prominent notice on the NTC11 platform homepage for a minimum period of 14 days.

Your continued use of the NTC11 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the latest version. We recommend reviewing this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way NTC11 handle your personal data, please do not hesitate to contact us. We are committed to responding promptly and satisfactorily to every privacy enquiry.

If you are not satisfied with NTC11's response to your privacy complaint, you have the right to escalate the matter to Malaysia's Personal Data Protection Commissioner under PDPA 2010.